Privacy Policy for Platinum Professional Carpet Cleaning

Last updated: Jan 1 2026

At Platinum Professional Carpet Cleaning, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure when you visit CallPlatinum.com or contact us for services.

1. Information We Collect

Information You Provide

We collect personal information that you voluntarily provide when you:

Submit a contact form
Request a quote
Schedule a service
Call, text, or email us

This may include:

Name
Phone number
Email address
Service address
Details about your cleaning needs
Any messages or notes you send us

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type
Device type
Pages viewed
Time spent on the site
General location (city-level)
Cookies and analytics data

This helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

Respond to inquiries
Provide quotes and schedule appointments
Communicate about your service
Improve our website and services
Maintain internal business records
Analyze website traffic and performance

We do not sell or share your information with outside companies for marketing purposes.

3. How We Protect Your Information

We take reasonable steps to protect your information, including:

Secure website hosting
Encrypted connection (HTTPS)
Limited access to customer data
Safe storage practices

While no system is completely secure, we work to safeguard your information to the best of our ability.

4. Sharing Information With Third Parties

We may share information only with trusted service providers who help us operate our business, such as:

Website hosting companies
Email service providers
Analytics tools (e.g., Google Analytics)

These providers are not permitted to use your information for anything other than supporting our business.

We do not sell, rent, or trade your personal information.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality
Analyze traffic
Understand how visitors use our site

You can disable cookies in your browser settings if you prefer.

6. Your Rights and Choices

You may:

Request that we update or correct your information
Ask us to delete your information
Opt out of communication at any time

To make a request, contact us using the information below.

7. Links to Other Websites

Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those sites.

8. Children’s Privacy

Our website and services are not directed toward children under 13. We do not knowingly collect information from children.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Platinum Professional Carpet Cleaning 4211 N Vercler Rd Spokane Valley, WA 99216 Phone: 509-217-8880 Email: Don@CallPlatinum.com